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Frequently Asked Questions
How do I download my warranty certificate?
Simply enter your product’s serial number in our Digital Warranty Vault to instantly download your warranty PDF and view service history.
How can I book a service request?
Use our Rapid Service Request form—select your issue, upload photos, and receive instant confirmation with a ticket ID and technician ETA.
What is the warranty period for RAK Windows?
All uPVC and aluminium profiles come with a 10-year warranty, while hardware components carry a 1–3 year coverage, depending on product type.
How should I clean and maintain my windows?
Use a soft cloth with mild detergent for frames and glass. Mesh screens can be rinsed gently with water. For smooth operation, lubricate hinges and rollers twice a year.
Where can I order genuine spare parts?
Genuine brushes, rollers, gaskets, and locks are available through our Spare Parts e-Store (coming soon). You can also download our spare parts rate card for easy reference.
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